Privacy Policy

Last updated: 17 June 2026

Urbanox ("we", "our", or "us") operates the Urbanox mobile application and website at shop.jmbudyog.com. This Privacy Policy explains what information we collect, how we use it, and your choices. By using our app or website you agree to this policy.

1. Information We Collect

We collect information you provide directly:

Name and mobile number — used to create your account and send order updates via WhatsApp.
Delivery address — saved so we can deliver your orders to the right place.
Order history — items you purchase, so you can reorder easily.
Wishlist — products you save for later.

We also collect information automatically:

Location (GPS) — only when you grant permission, to check if your address is within our delivery area (5 km from our store in Jorhat, Assam). We do not track your location continuously.
Device information — basic app usage data (app version, device type) for debugging.

2. How We Use Your Information

Process and deliver your orders.
Send order confirmations and updates via WhatsApp.
Verify your identity using a one-time password (OTP) sent to your WhatsApp number.
Show you relevant products and your past orders.
Improve the app and fix issues.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. WhatsApp OTP Verification

We use WhatsApp (Meta Platforms) to send one-time passwords for account login and mobile number verification. Your mobile number is shared with Meta solely for this purpose, subject to WhatsApp's Privacy Policy.

4. Location Data

The app requests access to your device's GPS location only to verify that your delivery address falls within our service area. Location data is used only at the time of the request and is not stored or shared with third parties.

5. Data Storage and Security

Your data is stored on secure servers. We use industry-standard measures to protect your information from unauthorised access. Your account is protected by a password that only you should know — please do not share it.

6. Data Retention

We keep your account data as long as your account is active. You can request deletion of your account and associated data by contacting us at urbanox@jmbudyog.com. We will delete your data within 30 days unless required to keep it by law.

7. Children's Privacy

Our app is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us their data, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the app after changes means you accept the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: urbanox@jmbudyog.com
Website: https://shop.jmbudyog.com
Address: Urbanox, A T Road, Tarajan, Jorhat, Assam 785001, India